The quality level of our services practically eliminates the risk of complaints and guarantees full customer satisfaction.
Besides the already developed processes of assuring translation quality we have implemented and applied processes compatible to ISO9001 and ISO17100. We were granted the certificates defining international standards of business and translation cooperation after an audit conducted by a United Registrar of Systems body accredited by the United Kingdom Accreditation Service. This allowed us to optimise and standardise key work procedures, including client services, project implementation or recruitment process. As the result we achieved quality level which practically eliminates the risk of complaints and guarantees full customer satisfaction.